Science Interactive Student Help Guides

Why Won't My Data Panels Open?

Updated on

Our system has been updated to allow you to resize the data panel window on your screen. Unfortunately, this may cause conflicts with your browser as it tries to load a previous version of the data panel, resulting in some elements not being able to be opened.

Follow these quick steps to resolve the issue. 

1. Clear your browser's cache.

If you don't know how to do that, follow the steps relevant to your browser:

2. Perform a hard refresh on your browser.

  • For PC: hit Shift + Control (Ctrl) + R
  • For Mac: hit Shift + Command + R

After reloading, your browser should be loading the new version of the data panel.

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