Science Interactive Student Help Guides

General Ordering Information

Updated on

How to Order

Your instructor will tell you how you can purchase your course's lab kit before your class start date. For further ordering clarification please contact our customer service experts.

Order Processing

  • All kits are put into queue upon receipt of the order and must be processed before they can be shipped. Please see "What is Order Processing?" for more info.
  • Expedited shipping, such as “Next Day Air, 2nd Day Air, and 3-Day Select,” are available for an additional fee.
  • Our shipping options do not include weekends or national holidays.

All orders may take up to five (5) business days to process. The selected shipping method applies to the date the item is shipped from our warehouse after processing.

Order Notifications

You will receive an email confirmation when your order is received and sent for processing.


We take many steps to ensure your order is accurate and packaged to avoid breakage. However, please open your kit immediately upon receipt, review the content list, and inspect your order. Report any missing or damaged items immediately via our student contact form found here.

Next Article How do I Redeem a Voucher?